Help with Order
HELP WITH ORDER
All orders are shipped out of our warehouse in Northern Virginia!
WHAT HAPPENS ONCE I PLACE MY ORDER?
You should receive an email from us shortly after placing your order. The email will include your order # and the details of your order. Within the next 2-3 business days, your order will be processed and shipped. Once shipped, an email will be sent along with your tracking information!
WHAT HAPPENS IF I NEVER RECEIVED AN EMAIL AFTER PLACING MY ORDER?
If you still haven’t received the email 24 hours after placing your order, please email us with the full name and shipping address that was used for this order! firstname.lastname@example.org Don’t forget to check your spam and/or junk folder! It may have accidentally been sent to either folder!
NEED HELP TRACKING THE STATUS OF YOUR ORDER?
Just needing a little more information on how the processing of your order is going or when it is being estimated to be shipped out? Email us with your order number and question and we will get back to you as soon as we can! Within 24 hours of receiving your email. Email us at email@example.com
CAN’T FIND YOUR PACKAGE, BUT STATING IT WAS DELIVERED?
It does happen often! Try calling your local post office first, they’ll have a better idea of where your package might have ended up! Or how you can locate it!