Help with Order
Questions about your order? Here are answers to the most common ones. If you don't see yours, email us at hello@loveclassic.com and we'll get back to you within 24 hours.
What happens once I place my order?
You'll get an order confirmation email from us shortly after you place your order, with your order number and order details. Once your order ships, we'll email you your tracking information.
I never received an email after placing my order.
First, check your spam/junk folder, as it may have been sent there by accident. If you still don't have it 24 hours after placing your order, email us at hello@loveclassic.com with the full name and shipping address used for the order.
My promo code isn't working.
Email us at hello@loveclassic.com with the exact promo code you're trying to use. Screenshots of the error are helpful!
Can I cancel or change my order?
You can cancel within 6–12 hours of placing your order, as long as it hasn't shipped yet. Email hello@loveclassic.com with your order number as soon as possible. If you entered the wrong shipping address, email us right away. Once an order has shipped, we can't cancel it or change the address. See our Shipping page for more details.
Need help tracking the status of your order?
Want to know how your order is processing or when it's expected to ship? Email us at hello@loveclassic.com with your order number and question, and we'll get back to you within 24 hours.
My package says delivered, but I can't find it.
This happens more often than you'd think! Check with neighbors or your building's mailroom first. Then contact your carrier or local post office. They'll have the best idea of where your package ended up. Carrier policy requires the receiver to be the one who reaches out, and their privacy policies prevent us from doing it for you. If you still need help, email us with your order number.
I received the wrong item, or my order arrived damaged.
Email hello@loveclassic.com with:
- a photo of the item you received (showing any damage)
- a photo of the full packing list
This helps our team review the issue and resolve it as quickly as possible. Without these photos, we can't approve an exchange or refund.
An item is missing from my order.
Email hello@loveclassic.com with a photo of the full packing list and your order number. Without the photo, we can't approve an exchange or refund.
How do I return or exchange an item?
You have 30 days from delivery to request a return or exchange. See our Return & Exchange Policy for all the details, including sale items, beauty products and how refunds work.
An item I want is sold out. Will it be restocked?
We can't guarantee that sold-out items will be restocked. Sign up for our newsletter to stay updated on restocks and new arrivals!
Do you ship internationally?
Yes! Duties, customs fees and import taxes are the buyer's responsibility. See our Shipping page for carriers and delivery times.
