Return & Exchanges
We want you to love every Love Classic piece. If something isn't right, here's how we can help.
Cancellations
- Cancellation window: You can cancel an order within 6–12 hours of placing it, as long as it hasn't shipped yet. Email hello@loveclassic.com to request a cancellation.
- After shipping: If you change your mind after your package has shipped, it's too late to cancel. You can still make a return or exchange under the terms below.
Review Time
Once you request a return or exchange, please allow 24–48 hours for us to review it. We'll let you know whether it's approved or declined. If your return is approved, we'll email you a return label. Don't forget to check your spam/junk folder, as it might have been sent there by accident.
Returns: Full-Price Items
- Return window: You have 30 days from the day your package is marked delivered.
- How to start: Log in to your account and start a return.
- Condition: Items must be unworn, unwashed, undamaged and unaltered, with all original tags still attached.
- Restocking fee: If tags are removed or damaged, we charge a 20% restocking fee.
- Return shipping: Return shipping costs are your responsibility, and we take them out of your refund.
- Refund timing: Once we receive your return, please allow 5–7 business days for our team to fully review it. Refunds go out within 5–10 business days after your return is approved (holidays excluded), back to your original form of payment.
Exchanges
We're happy to exchange full-price items for a different size or color. Email hello@loveclassic.com within 30 days of delivery to request one.
- We cover shipping on your first exchange. You pay shipping on any exchange after that.
Wrong or Damaged Items
If you received the wrong item or the wrong size or color, or your order arrived damaged, email hello@loveclassic.com with:
- photos of the product
- the full packing list
Sale & Clearance Items
- 50% off or more: Final sale. We can't accept returns.
- Less than 50% off: You can return these under the standard return terms above.
- Exchanges: We can't exchange items bought on sale or clearance.
Socks
Socks must come back in their original packaging, unopened and undamaged, with all tags attached.
Beauty & Makeup
For hygiene reasons, beauty products have their own rules:
- Unopened items only: You can return beauty products within 30 days of delivery if they are unopened, unused and still sealed in their original packaging.
- Final sale once opened: We can't accept anything that has been opened, swatched, tested or used.
- Wrong or damaged beauty items: Follow the "Wrong or Damaged Items" steps above.
Shipping Address
Please check your shipping address before you place your order. Entering the correct address is the buyer's responsibility.
- Wrong address, already shipped: Once your package has shipped, we can't change the address or pay a reshipping fee. You can contact your carrier to ask whether they can re-route it. The carrier may charge an extra fee, which you'll need to pay and arrange directly with them.
- Returned to us: If a package comes back to us because of a wrong address, we can't reship it, so you'll need to place a new order. Your refund will have the original shipping cost taken out.
Gift Cards
We can't redeem gift cards for cash or refund them unless the law requires it. If you return an item bought with a gift card, we'll credit the amount back to a gift card.
Questions?
Email us anytime at hello@loveclassic.com.
